Our Team
-

Madeline Mandeville, LPCA
Individual and Family Therapist
Madeline (Maddy) is a Licensed Professional Counselor Associate with a Master’s Degree in Clinical Mental Health Counseling and a Bachelor’s Degree in Criminal Justice from University of New Haven. Maddy brings prior work experience of supporting at-risk youths in a variety of mental health settings such as: inpatient psychiatric care, residential programs, and outpatient clinics. She specializes in working with anxiety, depression and trauma.
Maddy uses a variety of evidenced based practices and person-centered approaches to help clients navigate everyday challenges and relational issues, while also helping clients improve in areas such as communication, expressing emotions, and mindfulness. Maddy works with her clients to create individualized goals that encourage growth and healing. Common therapeutic interventions used are: Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), and Motivational Interviewing (MI).
Maddy is an empathic and committed mental health professional that provides a space built from comfort and understanding. By creating a safe and non judgmental space, Maddy ensures that clients are listened to and advocated for. She is comfortable working with children, teens, and adults and provides individual and family therapy services.
-

Darlene Rollins, LPCA, LADC
Individual Therapist
Darlene is a dedicated mental health clinician who provides a warm, nonjudgmental space for adolescents (13+) and adults navigating depression, anxiety, life stressors, substance use, and co-occurring mental health challenges. She blends compassion with structure, empowering clients to better understand their experiences and develop effective tools for healing and growth.
Darlene takes an integrative approach to therapy, drawing from Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Reality Therapy, and person-centered modalities. She partners with clients to build self-awareness, strengthen emotional regulation, improve coping strategies, and foster accountability and resilience.
With experience across outpatient, intensive outpatient (IOP), and residential levels of care, Darlene has supported individuals from diverse backgrounds, including those involved in the correctional and criminal justice system. Her work with clients who feel stuck in recurring patterns has deepened her understanding of behavioral cycles, unhelpful thinking patterns, conflict resolution, trauma, and the complex relationship between mental health and substance use.
Darlene creates a reassuring and collaborative environment where clients feel heard, supported, and empowered to share openly. She values autonomy and psychoeducation, offering practical, evidence-based strategies that clients can apply in their daily lives. She believes every individual possesses resilience and the capacity to achieve meaningful personal goals.
She holds a master’s degree in Clinical Mental Health Counseling and is committed to holistic care that helps clients reduce symptoms of depression and anxiety, strengthen coping skills, and move toward lasting, meaningful change.
-

Jamie Steiner, LPC
Individual Therapist
Jamie is a Licensed Professional Counselor with more than 25 years of experience providing individual, group, and family counseling to children, adolescents, and adults. Throughout her career, she has worked in public and therapeutic support schools, hospitals, and private practice, helping individuals navigate life’s challenges with empathy and evidence-based care. She believes every client deserves compassionate and nonjudgmental care in an environment where they feel heard, supported, and empowered. Her goal is to create a trusting therapeutic relationship that fosters healing, personal growth, and lasting positive change.
Jamie earned her Master’s Degree in Counseling from Fordham University and Doctorate in Education from St. John Fisher College, experiences that have strengthened her commitment to providing high-quality, client-centered care.
Her therapeutic approach is collaborative, person-centered, and tailored to meet the unique needs of each individual. She draws from a variety of evidence-based techniques to help clients develop greater self-awareness, build resilience, and achieve meaningful, attainable goals.
-

Kathryn Bagley, LCSW
Clinical Supervisor
Kathryn (Katie) is a licensed clinical social worker (LCSW) with nearly 10 years experience working in the mental health field in a variety of capacities. She received her Bachelor of Social Work degree from Southern Connecticut State University, and went on to receive her Master of Social Work degree from Fordham University.
Katie has a background working in various areas of clinical settings, including community-based mental health care, multi-dimensional family therapy, intensive outpatient programs (IOP), private practice, and school-based mental health. Katie specializes in providing trauma-informed care to an array of populations, including individuals, families, and adolescents, and has experience supporting clients with depression, anxiety, OCD, PTSD, bipolar disorder, substance abuse, grief, and major life changes.
By being a welcoming, non-judgemental, and trauma-informed clinician, Katie is able to offer a wide array of tools and modalities to assist individuals by meeting them where they are at. This may include CBT, mindfulness, DBT and distress tolerance tools, gender-affirming care, and more. Katie brings her sense of humor and down-to-earth approach into the room to allow for feelings of safety, security, and genuine human connection in the therapy process.
Outside her first passion of the therapeutic setting, Katie enjoys reading, needlepointing, and spending time with her two cats.
-

Alexandra Ferris, LPCA
Site Director
Alexandra is a Licensed Professional Counselor Associate (LPC-A) with a Master of Science in Clinical Mental Health Counseling from Western Connecticut State University. Through a combination of client-centered and evidence based approaches, Alexandra works collaboratively with clients to develop personalized goals that promote healing, resilience, and positive change. Alexandra utilizes a variety of therapeutic techniques, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT) , and mindfulness practices.
Alexandra is a compassionate and dedicated mental health counselor who aims to create a warm and comfortable environment where people can feel supported and open to share their feelings and experiences. Her goal is to help individuals to see their strengths and gifts while working with uncomfortable symptoms in order to live a more balanced and peaceful life. Alexandra supports clients in managing stress, anxiety, depression, school avoidance, communication skills, and relationship issues. Alexandra is comfortable working with children, adolescents, and adults.
-

Dorothy Washington, PMHNP-BC
Dorothy Washington, DNP, PMHNP-BC
Board-Certified Psychiatric Mental Health Nurse Practitioner I am a board-certified Psychiatric Mental Health Nurse Practitioner with over 20 years of experience in the field of mental health. I am committed to delivering compassionate, evidence-based treatment in a supportive and respectful environment where patients feel heard, understood, and empowered. My approach is patient-centered and collaborative, recognizing that each individual's journey is unique. I work closely with patients to develop personalized treatment plans that promote emotional wellness, resilience, and improved quality of life. I provide comprehensive psychiatric evaluations and medication management for adults experiencing: • ADHD • Depression • Anxiety Disorders • Bipolar Disorder • PTSD • Obsessive-Compulsive Disorder (OCD) • Insomnia and Sleep Concerns • Mood Disorders • Women's Mental Health My goal is to help patients achieve lasting wellness by providing compassionate care that supports healing, growth, and overall well-being. Education and Credentials • Doctor of Nursing Practice (DNP), Chamberlain College of Nursing • Post-Master's Certificate, Psychiatric Mental Health Nurse Practitioner, Rocky Mountain University of Health Professions • Master of Science in Nursing (MSN), Sacred Heart University • Board-Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) • Licensed in Connecticut and Vermont Philosophy of Care "I believe in treating the whole person with compassion, dignity, and respect. Together, we will work toward achieving your mental health goals and improving your quality of life."