Patient Administrator

I joined the team as a central point of support for both our clients and staff, helping with scheduling, day-to-day office needs, and making sure everyone feels taken care of from the very first interaction and throughout their time with us. I truly value building connections and being someone our clients can rely on for guidance, answers, and a welcoming presence.

I take pride in being part of each client’s journey. Helping things run smoothly behind the scenes while also creating a space where people feel supported and comfortable.

Outside of work, I am a full-time, active mom and spend most of my time at school events or out on adventures with my son. When I get a quiet moment, I enjoy beach days with a good book, hiking, and exploring creative outlets like crochet, painting, and other forms of artistic expression.

Administrative Assistant

Joyce is a dedicated Healthcare Virtual Assistant with experience supporting U.S.-based medical practices. She specializes in patient scheduling, insurance verification, and administrative coordination, helping ensure smooth and efficient daily operations.

With a strong attention to detail and a compassionate, patient-centered approach, Joyce is committed to providing accurate and timely support while maintaining professionalism and confidentiality. She values clear communication and strives to create a positive and supportive experience for every patient interaction.

Administrative Assistant

Mary Laurice Zornosa is a Clinical Medical Assistant with experience in patient care and medical administration. She is also trained as a Medical Virtual Assistant, with knowledge of EHR management, scheduling, medical billing, telehealth coordination, and HIPAA compliance. She is passionate about providing reliable support and is excited to contribute her skills and experience to the team.

Administrative Assistant

Gaenah Rose S. Barroa is a healthcare professional with over five years of experience in customer service, claims processing, and patient support. She currently works as an Administrative Virtual Assistant for a U.S.-based healthcare provider, where she manages patient scheduling, handles inbound calls, verifies documentation, and conducts billing follow-ups while ensuring strict compliance with HIPAA and data privacy standards.

Gaenah is dedicated to delivering a positive patient experience by providing clear communication, timely assistance, and a supportive approach in every interaction. She is skilled in handling sensitive situations with professionalism, ensuring patients feel heard, respected, and guided throughout their care journey.

She has also held leadership roles as an Associate Lead and Assistant Manager, where she gained experience in managing complex cases, supporting team performance, and driving operational efficiency.

Known for her strong communication skills, attention to detail, and ability to remain calm under pressure, Gaenah is committed to delivering high-quality service and contributing to a patient-centered healthcare environment.